FAQs
Product
Frequently asked questions about our products.
What's the diff between the Pi and Pi Max?
The difference is in the size. The Pi Max is a bigger version of the Pi. The specs are:
Pi Standard: 17.3*9.4*0.4 in
Pi Max: 21.3*9.6*0.4 in
What are the Pi and M made out of?
Pi: PU exterior, heavy-duty fiberglass interior.
M: Wool Felt exterior, heavy-duty fiberglass interior.
What's the difference between the new Pi and the original Pi?
As a portable product, we know that excessive weight capacity is generally not needed. That's why we've used new materials in the new Pi to ensure proper weight capacity while providing users with a more cost-effective price. The old Pi could hold up to 44 pounds, while the new version can hold about 18 pounds. You are free to choose the version that fits your needs.
Shipping, Returns, & Warranty
Learn more about our shipping and return policy as well as the products warranty.
How long after I order can you ship it out?
Generally we ship orders within 2 to 4 biz days after you place the order.
Once shipped, how long till I get it?
Delivery usually takes 7-12 biz days, depends on the country and shipping carrier.
Where do you deliver to?
We ship to: Hong Kong, Japan, Macau, Singapore, South Korea, Taiwan, USA, Australia, Austria, Belgium, Cambodia, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, India, Indonesia, Ireland, Israel, Italy, Laos, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Spain, Sweden, Switzerland, Thailand, UAE, UK, Vietnam, Uruguay, Hungary, South Africa, Qatar, Colombia, Costa Rica, Turkey, Egypt, Mexico, Venezuela, Brazil, Monaco, Chile, Saudi Arabia, Kuwait, Peru, Argentina.
How can I track my order after I buy?
After your order has shipped, you will receive a shipment confirmation email with your tracking number. Copy the tracking number and click on Order Tracking to track, or Contact us.
Can I return it if I don't like it?
Absolutely! If you are not 100% satisfied, we offer a 14 days return period. See Refund Policy for details.
What payment options do you accept?
We accept PayPal, Visa, Mastercard, Amex, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Meta Pay, Bancontact, iDEAL.
Do you offer a warranty?
Of course, we offer a 1-year warranty, see Warranty Policy for details