Frequently asked questions about our products.
The difference is in the size. The Pi Max is a bigger version of the Pi. The specs are:
Pi Standard: 17.3*9.4*0.4 in
Pi Max: 21.3*9.6*0.4 in
Pi: PU exterior, heavy-duty fiberglass interior.
M: Wool Felt exterior, heavy-duty fiberglass interior.
As a portable product, we know that excessive weight capacity is generally not needed. That's why we've used new materials in the new Pi to ensure proper weight capacity while providing users with a more cost-effective price. The old Pi could hold up to 44 pounds, while the new version can hold about 18 pounds. You are free to choose the version that fits your needs.
Learn more about our shipping and return policy as well as the products warranty.
Generally we ship orders within 2 to 4 biz days after you place the order.
Delivery usually takes 7-12 biz days, depends on the country and shipping carrier.
We ship to: Hong Kong, Japan, Macau, Singapore, South Korea, Taiwan, USA, Australia, Austria, Belgium, Cambodia, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, India, Indonesia, Ireland, Israel, Italy, Laos, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Spain, Sweden, Switzerland, Thailand, UAE, UK, Vietnam, Uruguay, Hungary, South Africa, Qatar, Colombia, Costa Rica, Turkey, Egypt, Mexico, Venezuela, Brazil, Monaco, Chile, Saudi Arabia, Kuwait, Peru, Argentina.
After your order has shipped, you will receive a shipment confirmation email with your tracking number. Copy the tracking number and click on Order Tracking to track, or Contact us.
Absolutely! If you are not 100% satisfied, we offer a 14 days return period. See Refund Policy for details.
We accept PayPal, Visa, Mastercard, Amex, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Meta Pay, Bancontact, iDEAL.
Of course, we offer a 1-year warranty, see Warranty Policy for details
